IT Specialist

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IMA Group is a global leader in the development and production of automatic machines for the processing and packaging of pharmaceutical, cosmetics, food, tea and coffee products. We are constantly oriented towards innovation, thanks to significant investments in R&D and a constant dialogue with customers, the territory and local suppliers. We promote an environmentally friendly attitude towards achieving sustainable development. Our history is characterized by a constant growth, realized also with the continuous investment on the development of people and their skills.
We are over 7,000 employees, 59% in Italy and 41% in the rest of the world, present in more than 80 countries.

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IMA Life North America, a division of the IMA Group, specializes in aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries.
Part of IMA Life, it focuses on the pharmaceutical sector and delivers advanced technologies for filling, lyophilization, and isolation ensuring maximum sterility and product integrity for customers around the globe.
We are looking for a IT Specialist to join our Tonawanda, NY team. 

JOB SUMMARY

The IT Specialist will be responsible for the following:

End User Support

· Provide technical support for desktops, laptops, printers, mobile devices, and related peripherals.

· Install, configure, maintain, and troubleshoot computer hardware and software.

· Respond to and resolve user incidents and service requests in a timely manner.

· Support employee onboarding and offboarding activities, including account setup, access management, and equipment deployment.

· Train employees on company software, systems, and technology best practices.

· Maintain user documentation and support procedures.

Microsoft 365 Administration

· Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

· Manage user accounts, licenses, security groups, and access permissions.

· Assist users with Microsoft 365 functionality and troubleshooting.

· Support collaboration and productivity initiatives across the organization.

Cybersecurity and Compliance

· Support company cybersecurity initiatives and certification requirements.

· Administer multi-factor authentication and user security controls.

· Assist with endpoint protection, security awareness training, and compliance activities.

· Maintain documentation required for audits, assessments, and cybersecurity certifications.

· Promote cybersecurity best practices throughout the organization.

Asset Management

· Maintain inventory of IT hardware, software, and software licenses.

· Coordinate procurement, deployment, tracking, and replacement of technology assets.

· Maintain accurate records of equipment assignments and inventory status.

· Assist with technology budgeting and lifecycle planning.

Business Application Support

· Provide first-level support for ERP and other business applications.

· Assist users with application access, troubleshooting, and training.

· Support software testing and implementation activities as needed.

· Work with business departments to identify and resolve application-related issues.

Continuous Improvement

· Identify opportunities to improve technology processes and user experience.

· Research and recommend cost-effective technology solutions.

· Participate in IT projects and continuous improvement initiatives.

· Maintain current knowledge of technology trends and best practices.

This role involves lifting and moving computer equipment up to 50 lbs

Ocassional travel to other company locations may be required

SKILLS AND EXPERIENCES

• Bachelor’s degree in Computer Science, Management Information Systems, or related field, or equivalent experience in Information Technology, Computer Science, Information Systems, or a related field
• 2-5 years of experience in IT support, desktop administration, help desk support, or a related technical role
• Knowledge of modern IT systems, principles, and practices
• Familiarity with hardware capabilities and limitations
• Proficiency in office technologies and software packages (Windows, SAP, ERP, word processing, spreadsheets, email, data processing, financial systems, etc.)
• Understanding of telecommunication and building access systems
• Knowledge of training techniques and IT safety standards
• Ability to troubleshoot and resolve system issues independently
• Ability to read and interpret technical manuals and documentation
• Skill in prioritizing tasks and evaluating technical needs
• Ability to maintain positive working relationships across teams
• Effective written and verbal communication skills
• Awareness of electrical safety and hazard protocols
• Familiarity with cybersecurity certification processes and standards
• Experience working in cross-functional teams and coordinating with external vendors
• Confidence in training both technical and non-technical users
• Interest in emerging IT technologies and their business applications

WHAT WOULD MAKE YOU A GREAT FIT

• Familiarity with ISO 9000 standards and documentation processes.
• Experience supporting customer-facing training or demonstrations.
• Experience with refrigeration systems.
• Experience with validation and testing procedures for complex industrial equipment.
• Interest in improving product quality and optimizing testing processes.

SALARY RANGE

• $ 55,000 - $ 65,000
• Bonus
• Overtime Eligible

WHAT WE OFFER

• GLOBAL ENVIRONMENT: A dynamic and innovation-driven workplace, part of a multinational and multicultural group.
• DIVERSITY & INCLUSION CULTURE: Promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: We view learning as a strategic lever for growth and motivation. We support internal training and external development initiatives.
• WELLBEING: We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.

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IMA IS AN EQUAL OPPORTUNITY EMPLOYER.