Service Project Manager

The Service Project Manager, reporting to the After-Sales and Spare Parts Department, will be responsible for:

• Managing the installation and commissioning of machines/production lines at customer sites, coordinating dedicated technical teams (IMA and third-party technicians) and overseeing punch list activities.
• Providing timely responses to customer requests for technical support, liaising with the relevant internal departments to ensure the most effective solution is identified and implemented as quickly as possible.
• Preparing service intervention requests and ensuring their closure upon successful completion. When a customer-site intervention requires spare parts supply, coordinating with the Spare Parts Assistant as needed.
• Opening documentation for the free-of-charge supply of spare parts and service interventions (SO), upon authorization from the Manager, using IT systems such as SAP and CRM.
• Verifying the closure of outstanding punch list items within the scope of the After-Sales Department’s responsibilities.

• Previous experience in a similar role focused on after-sales customer support and service.
• Good IT skills, including proficiency in the Microsoft Office Suite and previous experience using ERP systems such as SAP and CRM platforms.
• Strong interpersonal and organizational skills, with a customer-oriented mindset and the ability to collaborate effectively with cross-functional teams across the organization.

The gross annual salary will start at €36,000, in accordance with the National Collective Bargaining Agreement (CCNL) for the Metalworking Industry. A higher compensation package may be offered based on the candidate’s experience and skills, in line with objective and gender-neutral evaluation criteria.